Customer Service

Your satisfaction is our top priority

At IntelliCorp, we place the utmost importance in our relationships with our clients. We understand that customer service is the key to building and maintaining a successful, enduring client relationship. That’s why we are committed to providing outstanding and unmatched customer service every day. 

What makes us different?

We know your time is valuable. Every one of our employees understands that your success relies upon receiving quick answers to questions and immediate resolutions to issues. That’s why our customer service team consistently delivers fast, reliable, and professional assistance. 

  • We are in-house – All of our service professionals are based at our company headquarters in Beachwood, Ohio. We do not offshore any customer support or use third-party services, which means you can be certain that every time you contact us, you are communicating with an IntelliCorp employee who will handle your request with the utmost competence and confidentiality. 
  • We are certified – Our service professionals are Fair Credit Reporting Act (FCRA) certified to help you stay informed about regulations and maintain the utmost compliance of your screening program.
  • We are knowledgeable – Our 20+ years of industry experience ensures that our service professionals have extensive product line and screening industry knowledge. 
  • We are partners – We take a collaborative approach to customer service and work in close partnership with you to build a screening program that meets your unique needs. Our service professionals are 100% invested in the success of each of our client relationships.

We’re here for you

We are dedicated to providing value to your organization above and beyond our screening product offerings. Our industry-leading service philosophy allows us to do just that. Our relationship with you includes an unparalleled customer service team that will help you successfully launch your screening program and provide you with the most responsive and reliable ongoing support available. 

Our customer service professionals are ready to assist you via any of the following points of contact. Normal business hours are 8:30am-5:30pm EST Monday-Friday. Client service hours are 8:00am-6:00pm EST Monday-Friday. 

Love this company, from my first encounter with my salesperson to the training to the website. Keep up the good work, it’s so nice to deal with competent people.

-- Wendy B. | HR Compliance & Safety Manager



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