Applicant Inquiries

We’re here to help you

Searching for employment can be a stressful undertaking. As a job applicant, you may have many questions about the background screening process and are searching for answers. 

IntelliCorp is here to educate you about your rights as a consumer and provide you with the information, forms, and support you need to alleviate some of your stress. The information on this page is designed to help you request a copy of your background check report or dispute any information you may have determined to be missing or inaccurate. It also provides additional resources to help you protect yourself and your personal information. If you still have questions, the knowledgeable service professionals in our compliance unit are available to provide additional resources or assist you in understanding your report results.

How do I request a copy of my background check report? 

If you are the subject of a background check report prepared by IntelliCorp, or if you wish to access records that IntelliCorp may have on file for you, you are entitled to a free copy of the report(s). To request a copy of your report, you may complete the online request form or download the Copy Request form and return to us by mail, email, or fax.

If you have any questions about the form or process, please contact IntelliCorp’s compliance unit.

How do I dispute my background check report:

If you do not recognize information in your background check report or think an item may be incorrect, you may request a reinvestigation of the disputed information. Upon receipt of your properly submitted dispute, IntelliCorp has thirty (30) calendar days to conduct the reinvestigation. To submit the request, complete the following form and return to us by mail, email, or fax. 

If you have any questions about the form or dispute resolution process, please contact IntelliCorp’s compliance unit.

What do I do if the reinvestigation did not resolve my dispute?

You are entitled to file a brief statement setting forth the nature of the dispute. To file the statement, you must complete the following Consumer Request Document. Please limit your statement to 100 words or less and provide a clear summary of your dispute. Unless there are reasonable grounds to believe that your dispute statement is frivolous or irrelevant, we shall include the provided statement in any future report that contains the disputed information. 

Consumer Request Document (PDF)

If you have any questions about the Consumer Request Document or the process, please contact IntelliCorp’s compliance unit.

How can the Consumer Financial Protection Bureau (CFPB) help me? 

The CFPB is a U.S. Government agency responsible for consumer protection in the financial marketplace. The CFPB helps empower consumers to take more control over their economic lives. 

To get free information on consumer topics including mortgages, credit cards, student loans, bank accounts, vehicle or consumer loans, credit reporting, money transfers, and other financial services call toll-free, 1-855-411-2372, or visit To file a complaint, contact the CFPB at 1-855-411-2372 or use the online complaint form.

If you feel you are a victim of identity theft, the CFPB has information to assist you available on their website: In addition, the CFPB has published the following document that provides an overview of the identity theft issue: Remedying the Effects of Identity Theft. 

How can I submit my expungement?

An expungement is a type of legal proceeding that involves an individual submitting a formal request to a judge asking to seal or destroy part or all of his/her criminal record so it cannot be viewed by the general public.  

If you would like to send an expungement order signed by a judge to IntelliCorp, please contact IntelliCorp’s compliance unit.

Each jurisdiction has its own guidelines for determining what records can be expunged, or whether expungements are available at all.  Additional information related to expungements can be obtained through the Expungement Clearinghouse or the Foundation for Continuing Justice.

Asistencia en Idiomas Extranjeros

IntelliCorp Records, Inc. no tiene una persona en el personal que habla español con fluidez. Sin embargo, le agradecemos la oportunidad de ayudarle con preguntas o problemas que pueda tener que relacionarse con su verificación de antecedentes, las nuevas investigaciones de controversias, o solicitar copia de la presentación. 

A fin de proporcionar la ayuda que está buscando, por favor tenga a una persona que habla Inglés y Español en contacto con IntelliCorp en su nombre y estaremos encantados de transmitir la información necesaria a través de este designe. Usted puede comunicarse con la Unidad de Cumplimiento de IntelliCorp al 866-202-1436. 

Our negative experience with a previous background screening provider has made us more keenly aware of our needs; IntelliCorp has satisfied every one of them

-- William P. | Head Recruiter



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