IntelliCorp & COVID-19 - Latest Update

The global nature of COVID-19 is affecting us all and IntelliCorp’s priority is to ensure the health and safety of our employees and to support you, our valued family of clients.

Important Information:

• We are open for business during normal hours, and our entire staff is working remotely to serve you.
• Our website, portals, XGS and other submission channels are available 24/7 for you to conduct background checks.
• We are still processing searches and returning results back to you.
• If you need assistance with your account or have questions, please contact Client Services at customerservice@intellicorp.net or via chat when logged into the website.

Product Information:

• Criminal Searches: We are utilizing our technology-based solutions to complete court searches, although with some slight delays. Should we encounter a search that we are unable to complete, we’ll communicate this to you. To keep you informed, we are posting a list of updated court closures daily in the alerts section that appears after log in.
• Motor Vehicle Reports (MVRs): All MVRs are being processed and are not impacted by the closing of state Bureau of Motor Vehicle offices.
• Employment & Education Verifications: We are continuing to fulfill verifications using our third-party vendors, but we’re seeing some minor delays. We will notify you if we encounter a verification that is unable to be completed.  
• Drug Screening: We are still processing drug screenings with little to no disruption in service. All candidates should remember to wear proper personal protection equipment (PPE) when visiting testing locations.
• Form I-9: The U.S. Department of Homeland Security is providing relief and allowing individuals to upload and certify their own documents without a second set of hands-on verification.
• DOT: The U.S. Department of Transportation has issued a National Emergency Declaration for commercial vehicles delivering relief in response to the virus outbreak.

This unusual situation is changing daily and we will be providing you with periodic and informative background screening updates. On behalf of our entire IntelliCorp team, we are here for you.