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FAQs

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As the administrator for my account, what are my capabilities?
Can I get an itemized invoice?
Can I have multiple users on my account?
Can I temporarily disable a user's access to the system?
Does your system allow us to save the searches on our hard drive?
How can I customize the system to fit my needs?
How can I increase my credit limit?
How can I receive e-mail notification for completed searches?
How do I change my password and is it case sensitive?
How do I conduct a criminal search?
How do I download an invoice?
How do I get set up to run MVR searches?
How do I print a report off your system?
How do I update my company's billing and contact information?
How long can I continue to view my search results?
How will I be notified if my payment is late?
If I have numerous applicants to conduct criminal searches on, is there an easier way than submitting them one-by-one?
Our account has multiple users. Do other users have access to view my search results?
What is the recall feature?
What types of usage reports can I run?
Where can I locate my search results?
Who do I contact if I have difficulty opening my electronic invoice?
Why are court fees listed separately on the invoice?
Do you offer employment, tenant screening, credit or compliance legal counsel? 



As the administrator for my account, what are my capabilities?
A User with Administrative Access has the capabilities to set up Custom Menus for all Users, change User Profiles, view History reports, Pricing reports and Invoice reports. Users with Administrative Access can also modify Account Settings for other User.



Can I get an itemized invoice?
Customers can download the detail for their invoice by logging on to the website at www.intellicorp.net and clicking the History button or clicking IntelliSearch then Administration. The detail can be sorted by date, product, user, report and reference.

Can I have multiple users on my account?
Yes. Only Users with Administrative rights can add, delete or modify all other Users.



Can I temporarily disable a user's access to the system?
You must have Administrative rights to modify any accounts. If you have Administrative rights, go to History and click Edit user to modify the selected User's access.



Does your system allow us to save the searches on our hard drive?
Currently, our system allows you to archive any IntelliSearch reports you run as well as any offline searches run through the state menu.



How can I customize the system to fit my needs?
From the Account Messages page, click Main Menu. The State Menu will be displayed. On the right side of the screen you will see Custom Menu. Click on Edit to modify your Custom Menu list.



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How can I increase my credit limit?
Please contact Client Services to update this information. Client Services can be reached by phone at: 888-946-8355, or via E-Mail at customerservice@intellicorp.net. There is also online Chat available by clicking on the Live Help icon.



How can I receive e-mail notification for completed searches?
Client Services can set you up to receive email notifications. They can be reached by phone at: 888-946-8355, or via e-Mail at customerservice@intellicorp.net.



How do I change my password and is it case sensitive?
By logging into your account online and clicking on "Password" on the toolbar, you have the option to edit your password at any time. IntelliCorp passwords must be at least 6 characters long, may be alpha and/or numeric, and are not case sensitive.



How do I conduct a criminal search?
State Menu: Log in -> Select a Purpose -> Select State Search ->Select Product -> Enter Criteria-> Select the Name link of record you want to view-> Review Results. IntelliSearch: Log in -> Select a Purpose -> Click IntelliSearch Icon -> at the Results Center click on Perform a Search->Enter Search Criteria, Select Intended Use, Select the searches you would like to perform and Select a Purpose then Submit -> Select Name match options, select which multi-state and/or recommended searches you would like and click Continue to Next Step -> Confirm Selections and click Submit -> At Results Center, under Pending tab, all new searches will be listed,click on the Request ID link of the subject results that you want to view -> review the IntelliSearch report for the subject.



How do I download an invoice?
You must have Administrative rights to view and/or download invoices. If you have Administrative rights, go to History in the Main Menu page of the State Menu and select the View Invoices button.



How do I get set up to run MVR searches?
Please contact Client Services for information regarding the specific documentation needed to perform MVR searches. Client Services can be reached by phone at: 888-946-8355, or via E-Mail at customerservice@intellicorp.net.



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How do I print a report off your system?
If you are not given an option button to print the report, go to the browsers File menu option and click print. You can also prompt your system for a print screen by pressing Ctrl "P" on your keyboard.



How do I update my company's billing and contact information?
Please contact Client Services to update this information. Client Services can be reached by phone at: 888-946-8355, or via e-Mail at customerservice@intellicorp.net. There is also online Chat available by clicking on the Live Help icon.



How long can I continue to view my search results?
Search results for the State Menu are available through the recall feature for 72 hours. Through IntelliSearch, results can be viewed under the Viewed tab or you can Archive results indefinitely.



How will I be notified if my payment is late?
You will receive a courtesy e-mail at 15 days past due. At 30 and 60 days past due, you will receive a notification pop-up when you log on to the system. After 60 days past due, your account access will be denied and you will have to contact Client Service.



If I have numerous applicants to conduct criminal searches on, is there an easier way
than submitting them one-by-one?

For clients who process numerous searches (a minimum of 25) in one session, we offer a Batch Processing alternative.



Our account has multiple users. Do other users have access to view my search results?
Only a User that has Administrative Access can view the history on other accounts. Users with Administrative Access can view other User's search results by signing into the system under that specific User's account or requesting "Super User" access from Customer Service.



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What is the recall feature?
Located on the State Menu, the recall feature retains your returned results for future viewing for 72 hours.



What types of usage reports can I run?
Only Users that have Administrative rights can access the usage reports. If you have Administrative rights, go to History on the menu, click on Product Usage. Once you click Product Usage you can view by month and by day.



Where can I locate my search results?
From the Main Menu, search results can be accessed on the Account Messages page. Click on Pending Requests or you can access them through Order by Date, Order by Name or Archived.



Who do I contact if I have difficulty opening my electronic invoice?
Please contact Client Services with any problems with the website. Client Services can be reached by phone at: 888-946-8355, or via E-Mail at customerservice@intellicorp.net. There is also online Chat available by clicking on the Live Help icon.



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Why are court fees listed separately on the invoice?
Mandatory court fees are pass through fees that are assessed by the court directly. This may be due in part to the search being a manual clerk search. The fees, when applicable, vary by county and state. Click here for specific court fee information.

Do you offer employment, tenant screening, credit, or compliance legal counsel?
The information we provide is not intended as legal advice. For legal advice, please consult your attorney.

 

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