Customer service is the foundation of repeat business, so it's important to hire individuals who can interact successfully with clients. Front-desk and wait staff must provide service with a smile, handle complaints, and process payments; housekeepers enter guest rooms; and bellpersons are responsible for handling guest luggage. Many positions are often unsupervised, so it's especially important to hire trustworthy, loyal, and emotionally stable employees.

IntelliCorp offers employment screening products for the hospitality industry, which include, but are not limited to:

• criminal searches
• employment and education verification
• Social Security number and address-history verification
• drug testing
• credit reports